Technology Services

BACC Squad Service Desk

Need help with the following services within DML?

Printing
Copying and Scanning
Computers
WiFi
DML Study Room Reservations

Please see our DML BACC Squad for assistance!
The BACC Squad Service Desk is located in the BACC (lower level of DML).
Hours of operation are Monday-Friday: 8am-7pm.

Using the Equipment

Connecting to Wireless

Wireless is available throughout the library. Setup instructions are available here, or at the IS Desk.

Dahlgren has black/white and color printers connected to the computers in the lobby and in the BACC (on the Lower Level). GOCard is required for printing. The prices for printing/copying are located on the printers. Non-GOCard holders can get a printing/copying card from a deposit station. Find GOCard deposit stations here. These devices also offer a scanning function that can be used to scan and email documents for free.

Wireless Printing

Please see the UIS instructions for laptop printing or the UIS instructions for mobile device printing.

GOCard Services

GOCard holders can add funds for printing to their GOCard online with a credit card at the GOCard site.

Non-GOCard holders can get a printing/copying card from a deposit station. Find GOCard deposit stations here.

Troubleshooting the DML Printers

If a DML multifunction device is not printing or scanning properly, please ask the DML BACC Squad or IS Desk staff member to assist. During unstaffed hours, please complete the technology troubleshooting form to report a problem printing or scanning to a DML multifunction device.

Using the Library Computers

Computer stations with Internet access and Microsoft Office are located on the Library’s Ground Floor. These computers are available for use by any Georgetown affiliate. Two of the ground floor lobby computers are designated for visitor’s use.

The library also features a computer lab, the Biomedical Academic Computing Center (BACC), on its Lower Level. The BACC is equipped with computing and audiovisual equipment and software available for use by the GUMC and MGUH communities. Login with NetID and password is required to use BACC equipment. The BACC features:

Printers:
- GOCard is required to pay for printing. The costs for printing are located on the printers.
- Non-GOCard holders can get a printing/copying card from a deposit station. Find GOCard deposit stations here.
Computer Classroom
Multimedia and educational software collection

The BACC computers require a Georgetown NetID username and password and are not available for visitor use.

BACC Computer Classroom

The BACC features a computer classroom with 20 workstations. Faculty may reserve the room by contacting Benjamin Sussman. The BACC classroom computers require a Georgetown NetID username and password and are not available for visitor use.