Need help with the following services within DML?
- Copying and Scanning
- DML Study Room Reservations
- BACC lab or classroom help
Please see the Information Services Desk for assistance!
The Information Services Desk is located on the ground floor of DML.
Hours of operation.
Using the Equipment
Connecting to Wireless
Wireless is available throughout the library. Setup instructions are available here, or at the IS Desk.
Printing in the Library
Dahlgren has black/white and color printers connected to the computers in the lobby and in the BACC (on the Lower Level). GOCard is required for printing. The prices for printing/copying are located on the printers. Non-GOCard holders can get a printing/copying card from a deposit station. Find GOCard deposit stations here. These devices also offer a scanning function that can be used to scan and email documents for free.
Students, please see the UIS instructions for printing at Georgetown with PaperCut. There are additional options for Faculty and Staff (Department) printing.
GOCard holders can add funds for printing to their GOCard online with a credit card at the GOCard site.
Non-GOCard holders can get a printing/copying card from a deposit station. Find GOCard deposit stations here.
Troubleshooting the DML Printers
If a DML multifunction device is not printing or scanning properly, please ask an IS Desk staff member to assist. During unstaffed hours, please complete the technology troubleshooting form to report a problem printing or scanning to a DML multifunction device.
Using the Library Computers
Computer stations with Internet access and Microsoft Office are located on the Library’s Ground Floor. These computers are available for use by any Georgetown affiliate. Two of the ground floor lobby computers are designated for visitor’s use.
The library also features a computer lab, the Biomedical Academic Computing Center (BACC), on its Lower Level. The BACC is equipped with computing and audiovisual equipment and software available for use by the GUMC and MGUH communities. Login with NetID and password is required to use BACC equipment. The BACC features:
- GOCard is required to pay for printing. The costs for printing are located on the printers.
- Non-GOCard holders can get a printing/copying card from a deposit station. Find GOCard deposit stations here.
- Computer Classroom
- Multimedia and educational software collection
The BACC computers require a Georgetown NetID username and password and are not available for visitor use.
BACC Computer Classroom
The BACC features a computer classroom with 20 workstations. Faculty may reserve the room by contacting Benjamin Sussman. The BACC classroom computers require a Georgetown NetID username and password and are not available for visitor use.
Get Tech Support
- Ask a DML Librarian
- Technology Troubleshooting Form
- Resource Issue Form
- Canvas Support
- UIS Service Center
Instructional Technology Design and Development (ITDD)
Supports GUMC faculty and staff who wish to enhance effective teaching methods with the latest learning technologies.