Dahlgren Memorial Library

Services for Educators : Computers in the Library

Computer stations with Internet access are located throughout the Library's Ground, First and Second Floors.

The Library also features a computer lab, the BACC, on its Lower Level. The Biomedical Academic Computing Center (BACC) is equipped with computing and audiovisual equipment and software available for use by the GUMC and GUH communities. Login with NetID and password is required to use BACC equipment. The BACC features

• Flatbed Scanners
• Slide Scanner
• Laser printers (B&W and Color)
• Computer Classroom
• Multimedia and educational software collection

 

BACC Computer Classroom

The BACC features a computer classroom with 20 workstations. Faculty may reserve the room by calling Taffy McKeon at 202.687.1537 or e-mail webform. Please note that the room is available on a space available basis. Login with NetID and password is required to use the BACC classroom.

Wireless Hotspots

Wireless hotspots are available throughout the Library. The use of laptops is not permitted in quiet study areas.

Setup instructions for your device to access the wireless network.

Printing in the Library

Dahlgren has black-and-white as well as color printers connected to the computers in the lobby and in the BACC. With your GOCard, black-and-white printing costs 10¢ per page, and color printing costs 50¢ per page. Non-GOCard holders may purchase a guest card in the library for $1.00.

Intructions for double-sided printing

UIS Links for Adding Printers to your Computer
Windows XP or 2000: Printing to a UIS Lab Printer
Windows Vista: Printing to a UIS Lab Printer
Mac Computers: Printing From Your Mac Computer to a UIS Lab Printer
PHAROS Printer Queues and Models

 

Troubleshooting the DML Printers

1. If the print station has an error message on the bottom of the screen, write it down and save it. You will need it if the problem is not temporary.
2. Confirm that both print stations in the BACC and the DML Lobby do not work.
   1. If only one print station is not functioning, reboot the workstation using the power button on the right side of the machine.
   2. If this reboot fails to solve the problem, please contact Ali Nabavi via email. Be sure to include:
      1. Your name
      2. Which computer you printed from
      3. A copy of the document, if possible
      4. The error message on the screen from the print station, if possible
   3. If both print stations do not function, reboot both. If the reboot does not solve the problem for both print stations, proceed to step 3.
3. If both print stations do not work after reboot during unstaffed hours, please report the problem to UIS.
   1. Call the UIS Help Desk hotline: 202.687.4949
   2. If it is not during Help Desk working hours, press the number 6 on your phone.
   3. Report the following information to the Operations Center operator:
      1. Your name
      2. Your phone number
      3. “All print stations in the Dahlgren Library are not working. We have restarted them, and they still do not work. Can you please have the Pharos server administrator confirm there is not an outage?”
      4. Report additional information, including the error message, if possible.
4. Follow the instructions of the UIS Operations Center operator. If problem persists, contact them to request a status update after one hour.
5. If the UIS Operations Center operator confirms the problem is resolved, reboot the print stations again.
   1. If this reboot fails to solve the problem, please contact Ali Nabavi via email. Be sure to include:
      1. Your name
      2. What computer you printed from
      3. A copy of the document, if possible
      4. The error message on the screen from the print station, if possible